We're very sorry this happened! We do our best to engineer our products to prevent breakage through design, however it can still happen. The most common cause of a Hook breaking is exceeding the suggested maximum weight.
The most common reason the Dock could break is either exceeding item weight, or dropping it from extreme heights. Here are a couple of things you can do to help prevent that from happening:
If your product was damaged or broken during the 30-day window please do not hesitate to reach out so we can send you a free replacement unit.
If your product was damaged or broken outside of that 30-day window we will do our best to make it right for you. The last thing we want is for a customer to have a bad experience and have to climb a ladder again!
Contact: support@hangitupez.com
We're glad you've found our product so useful! We offer 5 and 10 packs of hooks over in the store. Keep an eye out for special edition seasonal colors, too!
The HangItUpEZ Guide and Hooks are all 3D-Printed in PETG. PETG is a durable plastic filament, and we use one that i made inn the USA. Our products are then 3D-Printed right here in the USA as well! We have hooks in an oak tree that have been through Michigan weather for over a year, and they still look and function like new!
Each HangItUpEZ Hook can hold up to 5 pounds, which is honestly more than enough for almost anything made for hanging. Did you know most full-sized plastic Halloween skeleton weighs in under 5lbs?
Our products typically leave the warehouse 2-3 days after the order is processed. Holidays and peak seasonal times may alter this on occasion.
Yes, all orders will have a shipping code attached to them which will be sent to the email on the order. Check your junk and spam filters if you do not receive the email.
Unfortunately, we do not, but we do always ship with our partners with the absolute lowest price at time of fulfillment.
We're very sorry this happened! We do our best to engineer our products to prevent breakage through design, however it can still
happen.
If your product was damaged or broken during the 30-day window please do not hesitate to reach out so we can send you a free replacement unit.
If your product was damaged or broken outside of that 30-day window we will do our best to make it right for you. The last thing we want is
for a customer to have a bad experience and have to climb a ladder again!
Contact: support@hangitupez.com
We no longer accept exchanges. We are a small company and want to provide the fastest service possible. Unless you were shipping the wrong product in error, the order must be returned through our returns portal.
Placing a separate order will ensure you receive the exact product that you want and need.
Please review our Return Policy in detail here:
Returns Policy
Once your return has been received and processed, you will be notified via email when the refund has been issued.
Please allow 3-5 business days for the refund to reflect in your account.
If your return is due to an unsatisfactory experience, the return shipping cost will be covered by us. However, if the reason for your return is due to an ordering error or a change of heart we expect the customer to ship the product back to us at their expense.
However, when the refund is issued you will get the full amount refunded to your original form of payment, including any shipping charges you may have incurred on the order.
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